Conditions of sale

The owner of the online shop (hereinafter referred to as the Online Shop) is Helve Parna (registration code 91376900600010), 44 AV DE GRASSE, 06400 CANNES / AIDA TN 7-41, ESTONIA.

Validity of the sales contract, commercial and price information

The terms and conditions of sale apply to the purchase of goods and services from the Online Shop.

The prices of products and services sold on the online shop are indicated with the products and services. The price is subject to a delivery charge.

The delivery fee depends on the location of the buyer and the delivery method. The delivery charge will be displayed to the buyer when placing the order.

Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order

In order to order goods and/or services, you must add the desired products and/or services to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee will then be displayed on the screen, which can be paid by bank transfer or other payment method.

The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.

If the ordered goods cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, usually within 1-2 working days. Depending on the payment method, it can take up to 7 working days to receive your payment.

Delivery to

After the sales contract has entered into force, will bundle the order and hand it over to the company’s logistics partners for delivery.

The delivery deadlines shown on the e-shop website are valid from the moment the order amount is credited to the bank account.

To ensure prompt delivery, care must be taken to provide correct and valid information when entering delivery details when placing your order. shall not be liable for any delay in the delivery of the goods if the goods have been delivered to the logistics partners on time, but the delay in delivery is due to circumstances beyond’s control or foreseeability.

The maximum delivery time in Estonia is 3-7 working days. 6 working days in Latvia, Lithuania and Finland. To other countries up to 30 calendar days.

Products are subject to a delivery charge depending on the delivery method chosen. The shipping costs of the products are borne by the buyer, and the corresponding price information is displayed in the shipping method.

Delivery is handled by Omniva, Itella and DPD.

Right of withdrawal

After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.

Tickets will only be refunded with the permission of the organiser of the event if a contract has been concluded with the organiser.
Generally, a buy-back (if there is a corresponding agreement) will take place in a situation where an event has been cancelled, the date of the event has changed or the content of the event has changed to the extent that it can be assumed that the ticket purchaser might not have wished to buy a ticket for the changed event. Returns resulting from a ticket purchaser who cannot or does not wish to attend the event for any reason will not be accepted.

The right of withdrawal does not apply if the buyer is a legal person.

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.

In order to return the goods, you must submit a withdrawal form, the form of which can be found here: withdrawal form and send it to the e-mail address no later than 14 days after receipt of the goods.

The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.

Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the withdrawal, return to the buyer all the payments received from the buyer under the contract.

The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.

The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer, if the price of the goods in the online shop has been marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint

The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. Within this first year after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the buyer has the right to contact the online shop within two months at the latest by sending an e-mail to or by calling +372 5301 9025.

The online shop is not liable for defects that have occurred after the delivery of the goods due to the action or inaction of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the item.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees that were included in the sales contract.

The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Dispute resolution

If the buyer has any complaints regarding the Online Shop, they should be sent by e-mail to or by phone +372 5301 9025.

If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint.

The buyer can turn to the European Union’s consumer dispute resolution platform.